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General Terms and Conditions

GENERAL CONDITIONS


These General Conditions, along with the Privacy Policy and Cookie Policy, access to and use of the web site accessible via the domain name lafuente.es. The simple access to our web site attributed to who performs the condition of User of the website and implies acceptance of all the terms included in these General Conditions. If you do not agree to these General Conditions, the user must immediately leave the Website without using it.

By accepting these general conditions, the user declares:

  • That you have read, understood and understands here exposed.
  • That you are of legal age in accordance with the regulations in force in their place of residence, otherwise the minor must have the approval of their legal representatives.
  • That assumes all of the obligations referred to in these general conditions.

These general conditions may vary over time so that the user must read and understand these before using our website.

LAFUENTE LORENZO SA reserves the right to make, at any time, any changes or updates to its content and services of the present General Conditions and, in general, of how many elements integrated the design and configuration of the Web Site.

Modification of these terms and conditions do not affect the goods or promotions that had been acquired prior to such modification.

SELECTION OF PRODUCTS

All registered user, or not, be able to make the purchase of products through lafuente.es.
The purchase process is based on a virtual shopping cart, which the user can add the products you want to purchase, one at a time, or with a higher amount.
At any time the user can access and modify the contents of your shopping cart.

ORDER PROCESSING

To complete the purchase, the user must enter in the page “CHECKOUT” where you can modify any selected product or delete it if you want to fit.

The user must ensure that the selected articles that appear on the screen are the ones you want to buy and then select from among the geographical areas listed the corresponding to the shipping address. At this point shows the total price of the selected products and shipping costs. In this screen you can also apply a discount coupon if you have, which updates the total of the purchase.

At this point it is important to clearly include the shipping details, a contact telephone number, and the CIF or DNI if the sending out of Spain. In this section the user will be able to include useful information as it deems necessary for the messenger.
If the user wants the billing address is different than the shipping, you must check the box “My Billing Address is different to the delivery” and fill in the appropriate information.

In the next phase of the procurement process, the user should select the form of payment. At this time indicates to the user the exact amount to pay, resulting from adding the price of the products and shipping costs, net of any promotional discount.

By following the link “CHECKOUT”, will lead the user to the selected payment gateway. Once processed the payment correctly, the order will be processed automatically, confirming the order information and sending an e-mail to the User confirming the operation.

PRODUCTS PRICE

All prices indicated in the product description is expressed in Euro (€) and include the Value Added Tax (I.V.A.).

FORMS OF PAYMENT

The purchase of products through the gateway of LAFUENTE LORENZO SA allows the following forms of payment:

  • Payment by credit or debit card (Visa, Maestro and MASTERCARD) through a virtual POS.
  • Payment by Bank Transfer.

To use the credit card through a virtual POS, the buyer must fill out a form indicating the name of the owner of the card, card type, card expiry date and security code.

LAFUENTE LORENZO SA does not have access to the banking data linked to the means of payment and do not know neither registers these data during the operation of payment.

ORDER CONFIRMATION

Once the purchasing process has been completed, the user will receive, in the e-mail address designated in the registration form, an email with all the details of your purchase.
In the case of payment by bank transfer, the buyer will have to do this in our bank account. It is important to put the order reference number as payment reference, and not to perform the transfer until you receive the confirmation of stock of the goods. In case of pay before this and does not have all the stock, you will be reimbursed the amount by subtracting the cost of transfer. The order will not be sent until the full amount has been received in our account. The duration of the order will be of 10 calendar days. In the case of not having received the payment, we will cancel the order.

SHIPPING COSTS

Only send products to Spain, Germany, Belgium, France, Greece, France, Italy, Luxembourg, the Netherlands, Portugal and the US (only wine).

The purchase of products in lafuente.This is subject to the payment of shipping costs to the buyer.

The shipping costs will depend on the destination and the weight of the products purchased. In any case, the actual shipping costs will be detailed throughout the purchasing process and the purchaser will have the possibility of reviewing these costs before finalizing your purchase.

In the domestic shipping to Ceuta, Melilla and the Canary Islands the customer must take into account the additional costs of customs at their own expense.

The information of the delivery time is estimated and referred to in days. You will manage the order within a maximum period of 24 hours from the date of payment, except for cases in which needed more days for the preparation of the order. The delivery in Spain is made in 1-2 business days. International shipments are 3-4 working days.

LAFUENTE LORENZO SA is not responsible for the delay of the order in the estimated delivery time, since it is carried out by an external company to LAFUENTE LORENZO SA. The customer shall indicate to the carrier at the time of delivery and in the delivery note any irregularities in the order (breaks, lack of goods, products that were in error), in the case of a subsequent claim LAFUENTE will not be held responsible. In case of customer complaint LAFUENTE could request additional information about this (pictures), which must be sent via mail to [email protected]

LAFUENTE LORENZO SA is responsible for the management of cases involving claims of cracks or broken prior to the delivery of the order.

The delivery of the order will be made in the address designated by the client in the form of the order, and it is within the above-mentioned distribution area.

In case of absence of the recipient, and whenever possible, will leave a note with the information necessary to arrange a new delivery at the address of the recipient or the necessary indications for this go to collect the product to a particular place. In any case, after 7 days from the last attempt of delivery without the order has been delivered, it will be returned to origin proceeding to terminate the contract.

The order will be delivered in the shortest possible time and to be able to be in the estimated delivery time, always before 30 calendar days from the confirmation of order. The estimated delivery time in the order is informative, not contractual. In the case of exceeding 30 calendar days, the customer may cancel the order at no cost and receive a full refund.

The deliveries will be carried out in working days, from Monday to Friday except public holidays, and during business hours, from 8h to 20h.

CANCELLATIONS AND REFUNDS

Orders can be canceled at no cost until the time of the shipment. If the request for cancellation of the order arrives once you are ready, it will be considered a return. Returns can be made up to 14 days following the date of receipt of the product. To accept the return the product must meet the following specifications:

  • We will not accept returns of products that have been opened, handled or exposed to inappropriate conditions.
  • It is obligatory to return the Products in their original packaging, properly protected and in a perfect state for later sale.
  • We will not accept returns of any package that does not have the following elements of identification: first name, last name, shipping address and order number.
  • It should include a copy of proof of purchase and the delivery of the products within the package, where in addition to indicating the products being returned and the reason for the return.

To exercise its right of withdrawal, you must tell us the email address [email protected] , indicating the identification, the e-mail used for the purchase and your order number.

We will not accept returns that have not been reported previously.

The return of goods shall give rise to the refund of the full amount and in the same way that payment is made.

The shipping costs and the rest of efforts associated with the return of the product, shall be borne by the customer. In addition, this will be responsible for any damage, damage or injury suffered by the product in the return process. In the event that the order will arrive wrong or in bad condition, due to the transport, LAFUENTE LORENZO SA will be responsible for all shipping costs, taking into account that the goods have not been used, altered or manipulated and in the event that you require will resubmit the order again or we will refund the full amount in the same way that payment is made. Also will pay for the return shipment and post-shipment.

It is return in the cases referred to in article 103 of Royal Legislative Decree 1/2007 of 16 November, approving the revised text of the General Law for the Protection of Consumers and Users. So enumerative but not limited to no refund in the case of custom or perishable products without prejudice to the foregoing. If in doubt contact the [email protected] Lafuente, via mail or by calling +34 932 011 513.

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